Office Information 
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Castle Property LLC,  206 South Ave., Harrisonburg, VA 22801 
Phone / FAX:   540 - 564 - 2659 
Web Site:   www.CastleProperty.com       E-Mail:   office @ CastleProperty . com

                                                  
Office Hours:   We are a small hands on property management company.  The majority of our work is outside the office performing work at properties,  inspections, showing appointments and move-in/outs.
We have set office hours of:   Monday, Wednesday and Friday between 2:00 PM and 5:00 PM for non-appointment office visits.   Other times available by appointment.

We have a 24/7 drop box available in front of the office for anytime drop off of payments and correspondences.  We also have 24/7 Voice mail.

Best way to contact us:     Please use E-mail and Voicemail (VM) to reach us.   It is our goal to respond to all e-mails and voice mails within one business day.  Please refer to the information below so we can better serve you.

Please help us serve you better by including these items in every e-mail and VM:
1:  Your name and property address including bedroom number.  This avoids a return message of  "Who is this and where do you live?"  
2:  The specific reason for the e-mail/VM and what you are asking us to do.
3:  If service is needed, please list the specific issue and the location of the issue.
4:  Please share any specific information that may reduce repair time and cost.  Such as "The toilet next to BR4 stopped working after a toothbrush fell in." 

PLEASE DO NOT SENT EMERGENCY REQUESTS BY E-MAIL OR VOICEMAIL.  
Emergency Service:  Call the office (540) 564 - 2659 and listen to the message.  Dial "9" to access the current on-call staff members.   Please use this number only for urgent service work requiring immediate attention.  Emergency staff will not have access to your account information or your contact information, be sure to supply this in your message. 

24 Hour drop box:   Please feel free to use the blue drop box any time for payments, forms or returning keys.  The box is located on the right side of our main office door.  Inside the drop box door flap are payment envelopes and pens.   Envelopes are not required for payments, however all payments should include the Tenant's name and property address to assist with proper crediting.  

Payments:  Personal checks, bank checks and money orders are accepted.  CASH is not permitted.    Money orders can be purchased one block away at the CVS pharmacy at the corner of South High and South Ave.  If CVS is closed, there is a 24 hour Wal-Mart about 1 mile South of our office on South High Street.  Money orders are also available at most convenience stores, grocery stores and all post offices and banks.

Keys:   Please do not drop loose unmarked keys into the drop box without CLEARLY marking your name and property address.   Each year we receive a few "mystery keys" and can not give credit.  Envelopes and pens are located inside the front flap of the drop box.

Directions:  Select for detailed directions to the office

Our History: Select for company history information