If your Internet is not working, please use the following flow chart to help solve the problem.
(You may want to print this out so that it is available when you are unable to access the internet at home.)

1:    Check your television.  If you don't have working Cable TV your Internet will also not work.  Go to step 5.  

2:    Unplug the power cord for the Modem and the Router and wait 2 minutes.  Plug them in again and see if this solved the problem.

3:    Restart your computer and check for internet service.

4:    You may call Castle Property at 540-564-2659 or can contact Adelphia/Comcast directly.

5:    Contact Adelphia/Comcast:

You must tell them that you have a "bulk account" with Castle Property in Harrisonburg, VA and are experiencing an outage of your (Cable or  Internet or Both).  They will assign a technician to come to the property and repair the problem.

You will probably get their voice mail for each person on the list.  Seldom are we able to speak directly to anyone at Adelphia/Comcast.  We typically need to make multiple calls before receiving a return call so don't take it personally.

Start at the top and work you way down the list.  Please leave them a detailed message and include your property address and phone number and your Adelphia/Comcast account number.

Also try Adelphia/Comcast Technical Support:  888-683-1000  (Account number will be required to get support)

Your Account number is located on the account number chart.

PLEASE PRINT THIS PAGE AND FILL IN YOUR ACCOUNT INFORMATION.  This should be posed near the modem or your computer.  You won't have access to the internet when you need this information the most.

Information for Property Address: ________________________________________________________________

Account Number:___________________________    MAC ID: _________________________________________

Modem Brand: _________________________________  Modem Model: _________________________________